Our mission is simple: “Be the invisible hero.”
If we do our job correctly, our customers should never know we are there. Managed IT services is about resolving issues before they become a problem for our customers. By proactively monitoring and managing our customers networks, we can often fix problems before the customer even realizes a problem existed. If we worked like most traditional IT firms, we wouldn’t start fixing an issue until it had already become a problem. Granted, some issues are problems the moment they crop up. For us to remain the invisible hero, we simply have to resolve the problem as quickly as possible and with the least amount of impact.
Your business needs more than a guy that shuffles out of the closet when something goes terribly wrong. You need a team of dedicated professionals that are constantly working to keep your systems running.
At the end of the day, Ptolemy is successful because we work hard to make you successful.